We are a mixed-billing practice. Fees and rebates for consulting with one of our service providers depend on the nature of the services provided. For further information regarding our fees and the rebates we provide please contact reception.
Medicare Rebates
For further information, please view the Department of Health and Aged Care Fact Sheet.
Private Health Funds
If you have private health insurance that includes psychological counselling, you may be eligible for a partial rebate. Rebates from private health funds will vary, depending on the health fund and level of insurance cover. We recommend contacting your insurance provider for further information about your personal coverage and the rebates you are entitled to. Please note Connections does not have HICAPS facilities, however proof of payment can be provided for you to complete your own claim through your private health fund.
Self-Referrals
If you would prefer not to visit your GP to get a referral or re not eligible under Medicare, you can still make an appointment with your preferred practitioner. Please note that self-referred clients are required to pay the cost of their sessions at their own expense.
Chronic Disease Management Scheme
The Chronic Disease Management Scheme is a government initiative that assists people living with a chronic disease or complex medical illness. Medicare rebates are available for treatment from allied health professionals who are assisting in managing the illness. The scheme allows a person with a complex or chronic illness to claim a Medicare rebate for a total of five sessions. Before you can access Allied Health Services under the Chronic Disease Management Scheme, your GP is required to prepare a management plan (called a GP Management Plan and Team Care Arrangements).
Department of Veteran Affairs
Our services are bulk billed for holders of a DVA Gold Card. For those who hold a DVA White Card, please check with the Department of Veteran Affairs to determine if you are eligible for psychology services. To find out more about your eligibility for services through the Department of Veteran Affairs, please call 1800 555 254 or visit their website.
NDIA
We accept Plan Managed and self-managed NDIS clients
Assessment Fees
Our assessment and report writing fees vary depending on client needs and the purpose of the assessment. Please contact reception for further information.
Cancellation and Rescheduling Policy:
As a courtesy to our practitioners and other clients requiring appointments, we have a 24-hour cancellation and rescheduling policy. If you need to change or cancel your appointment for any reason, please provide at least 24 hour’s notice prior to your scheduled appointment time.
If you cancel or change your appointment with less than 24 hours’ notice, you will be required to pay the full fee for this session prior to rescheduling. For same-day and unattended appointments, 100% of the session fee is also charged. Please note that Medicare and private health funds do not provide rebates for cancelled or unattended appointments.
If you require further information regarding our fees, funding options and rebates, please do not hesitate to contact reception.
In an emergency always dial 000